Exciting, new features!
- Seamless and responsive design across desktop, mobile and tablets
- Added security with two-factor authentication
- Users will have the freedom to unlock their own accounts
- Quick access to view credit card transactions
- Link your accounts at other financial institutions for viewing in one place
- Enhanced features for business members, including special log-in access for accountants and tax preparers
- Credit score monitoring
- Much more!
Take a tour
Take a tour of the login process of our new and improved Digital Banking Experience. See for yourself just how easy it is!
Keep an eye out, we’ll be adding many more articles to this section. For now, here are a few you may find helpful.
- How to Register (or Re-register) for Acadia FCU’s Digital Banking Experience
- Update the AcadiaGO Mobile App on your Device
- Stay on Top of your Credit with Savvy Money!
- Deposit a Check using your Mobile Device
- See all your Financial Accounts in one Secure Place
- Send a Secure Message to our Support Team
Online & AcadiaGO Mobile Users
Our new Digital Banking Experience has launched! Take the next steps.
Have your current Online Banking username, email address, and zip code handy. Go ahead and use the ‘LOGIN’ button at the top of this page and follow the steps.
iPhone / Apple Users
Frequently Asked Questions
The Live Support or chat bubble / icon is in my way when I try to navigate my Digital Banking.
We’re sorry if the chat bubble gets in your way sometimes, but you can actually move it. Just tap and drag to a new location on your screen. You can’t shut it off, but moving it to a new spot should help.
How can I update my account contact information on file?
We highly recommend you keep your account information up-to-date. You may do this in a variety of ways. Call us at 1-855-692-22345; use our Secure Message Center within digital banking; click Live Support in the bottom right corner of this page; OR, or you may do it yourself. In order to make these account changes yourself, visit this page with step-by-step instructions. It’s quite easy!
How can I learn more about Acadia FCU’s Digital Banking Experience?
Some call it Home Banking, others call it Online Banking, but we have evolved our online platform into a multi-faceted, feature-rich experience that puts YOU in control. We are proud to offer Digital Banking and you can learn all you need to know right here!
How do I sign up for Digital Banking with Acadia FCU?
Whether you are registering for Digital Banking for the very first time as a new account holder or re-registering as an existing member who hasn’t updated your Online Banking to our Digital Banking yet, you’ll see that it’s super-easy! Just take the time to read each screen and follow the steps. You may also take the guided step-by-step registration tour right here, just to see what it’s all about before you begin. If you have trouble, please contact us by clicking the Live Support bubble in the lower right corner of this screen or by calling 1-855-692-2234. We’re happy to help in any way we can!
What’s the difference between Digital Banking and the Online banking I do already?
Online Banking is any form of personal banking which you conduct using the Internet – many of you do this already. While Online Banking only deals with the essential transactions – the nuts and bolts, Digital Banking goes much deeper – more “big picture” and requires a comprehensive re-engineering of Acadia’s internal systems. Online Banking is essentially one facet of Digital Banking, since Digital Banking expands beyond the nuts and bolts and simple actions of Online Banking by offering increased mobility and feature-laden transactions.
In a nutshell, it’s what you’re already doing, but WAY better!
When is the transition going to take place?
On August 17, we upgraded our current Online Banking to a new Digital Banking Experience. Our current Online Banking and AcadiaGO mobile banking will roll into the same, seamless Digital Banking Experience — with all the features you would expect to have in both!
Why the change to a new Digital Banking platform?
Acadia FCU is committed to providing technology to help our members better manage their finances. This upgrade in service will modernize our digital infrastructure, offering the ultimate in speed, security, and evolving functionality – providing an improved experience compared to what we offer today.
Switching between devices will deliver a seamless experience and provide you with a robust interface that is faster, simpler, and easier to use. We are excited for you to experience all of this, along with upgraded security, integrated budgets, goals and trends, credit score monitoring, advanced search, alerts, and much more.
We will have new features such as:
- Seamless design across desktop, mobile and tablets
- Responsive design, display responds to all device sizes
- Users will have the ability to unlock their own accounts
- Quick access to view credit card transactions
- Users will have unique login credentials, allowing them to see accounts associated with their Social Security Number (SSN) or Employer Identification Number (EIN).
- Perform wire transfers online (currently only in-person)
- Link external accounts you have at other financial institutions for viewing in one place
- Enhanced features for business members, including special log in credentials for accountants and tax preparers
- Credit score monitoring
- Evolving functionality to meet the changing needs of our members
- Much more!
It is our pleasure to present our members with a seamless experience, making your Digital Banking experience with Acadia FCU the best that it can be!
What information do I need to have on-hand to register?
You will need to know your username, email address, and zip code. This information must be the same as what we have on file, so please be sure your most current information is in your account. Please call 1-855-692-2234 or click the Live Support bubble in the lower right corner of our website to verify your information or if you do not know your current username.
Your new Digital Banking Experience boasts responsive design. What does that mean?
Responsive design means that our Digital Banking interface was created so that the viewing area adjusts smoothly to various screen sizes. The viewing area and content will scale to match the device it’s being displayed on, preventing content from being larger than the screen width. This design approach means you will automatically have the best and most consistent viewing experience across different devices.
What do you mean when you refer to Acadia FCU’s new Digital Banking platform as a “seamless experience?”
Before the upgrade, Acadia’s Online Banking looked different on various devices; all the important information was the same, but the way that information was displayed looked different, depending on how you accessed it. Desktop users who logged in from a browser got a different viewing experience than mobile users using the AcadiaGO mobile app. The viewing experience was different, again, for mobile users who accessed their Online Banking via a browser. A “seamless experience” means that our Digital Banking interface will be displayed in the same manner across all platforms, no matter which way you choose to access that information.
What’s the big deal about the Digital Banking platform having “evolving functionality?”
While the primary functions of banks and credit unions may not have changed much over the past 200 years, the methods of performing these services have transformed dramatically. Our new Digital Banking platform has been designed to meet the needs of the savviest user. Like most things, however, needs change and we often find ourselves wishing we could easily enhance the functionality of our digital services, without having to “reinvent the wheel.” This platform was designed so that we can enhance and improve the functionality of Digital Banking — maintaining a modern infrastructure that will evolve as we strive to keep up with Digital Banking trends and the needs of our members.
Will Digital Banking work on my browser and on all devices?
- Be sure you keep your Google Chrome, Microsoft Edge, Mozilla Firefox or Apple Safari browser up-to-date within the latest two versions. Internet Explorer is NOT supported.
- Devices Supported:
- Windows: Versions currently supported by Microsoft, using a supported browser listed above
- OS X: Versions still supported by Apple, using a supported browser listed above
- Android: Version 7.0+
- iOS: Last two major releases
If I am already registered for Online Banking and/or AcadiaGO Mobile Banking, do I need to register as a new user?
No. If you are the primary account holder, your online banking account will carry over and you will be able to log in with your existing username. You will need to create a new 10-character (or greater) password. Click here to see step-by-step instructions.
Will I need a new password?
Yes, you will need to create a new password with minimum of 10 characters. If your current password already meets the new password requirements, you’ll still be able to use it. Bonus: Going forward, you’ll only need to change it once per year!
What are the password requirements for Digital Banking with Acadia FCU?
Some of our suggestions regarding creating your new, minimum 10-character password are:
- Avoid common words, birthdates, or anniversary dates. These things can be easy to guess by others. Strong passwords should not contain personal information.
- Think of a sentence or phrase you can easily remember.
- Avoid sequential numbers and letters
- Think of a word and use the first letter you can remember and use the first letter of each word to formulate your new password.
- Your new password will require at least one of each of the following:
- lowercase letter
- uppercase letter
- special character
Does Digital Banking use two-factor authentication?
Yes, Acadia’s Digital Banking Experience uses two-factor authentication, but you must turn it on in your account settings. Once enabled, if you attempt to log in to your account with a new device, a one-time passcode will be sent to either your email address on file, your cell phone as SMS, or even using an authenticator app such as Google Authenticator, to help validate your credentials. Authentication will add your device to the list of trusted devices and you will only be asked to authenticate once every 30 days.
Where can I find my membership account number?
Also known as your share account number, this number can be found on the member ID card you received upon opening your Acadia FCU account. You may also find this number on the top right-hand corner of your monthly statement. Your membership account number is NOT the long number located at the bottom of your checks – that is your MICR number.
Is my MICR number the same thing as my account number?
Your MICR number is the long number located at the bottom of your checks and is used for setting up direct deposits and automatic withdrawals from your accounts. This is not the same as your account number.
If I am the joint owner on an account, will I now need my own username and password?
Maybe. After conversion to Digital Banking, if you are a joint owner of an account and you have at least one account that you are primary owner of, you will not need a separate username or password. If you have a primary account, simply sign on and you will have access to all accounts your Social Security Number (SSN) or Employer Identification Number (EIN) are associated with.However, if a joint owner is just a joint owner of an account, the primary owner will need to share their credentials with the joint owner. A joint owner cannot create their own username and password to access an account.
Keep in mind that upon transitioning to your new Digital Banking platform, you will likely see more accounts listed that you did before, since you will have access to anything your SSN or EIN is attached to.
How do I know if I am the primary or the joint owner of an account?
If you are the primary owner of the account, your name will appear at the top of your monthly statement, and any joint owner will be listed at the top of the “Statement Detail” section.
I used to call if I got locked out of Online Banking. Will this still be the case?
Once our upgrade to Digital Banking is complete, you will have the freedom to unlock yourself after hours, without the help of an Acadia FCU staff member.
Clicking either “forgot username” or “forgot password” will offer guided steps to allow for a member-controlled unlock, even after you’ve used up all five attempts to log in.
If you prefer to contact us if you find yourself locked out, please feel free to do so using one of our many contact methods and we’ll get back to you as soon as we can during regular business hours. We’re still happy to assist you in any way we can!
Can I transfer funds to another Acadia FCU member from my account?
Yes. You will have to set up that member in your transfer options. Click “Transfer to Another Acadia FCU Member.” Once you enter their name, account number, and share ID and select “Save Account for Future Use,” you will be able to transfer funds now – and in the future – without needing to re-enter the information. If it’s a one-time transfer, simply do not “Save Account for Future Use.”
Why do I see more account information than before?
Our new Digital Banking experience is “member centric” which means that you will see any account information that your SSN or EIN is attached to. In the past, joint account holders did not “see” this information in their Online Banking portal unless they specifically asked for that visibility.
I don’t see an account that I should be able to access – why do I see less account information than before?
If there is an account you are not seeing, please contact us using the “Live Support” in the lower right corner of this page or by calling 1-855-692-2234. We’ll be happy to assist.
Will my Bill Pay account information carry over?
If you currently use Bill Pay and are the primary account holder, all account information will carry over. We plan for a seamless transition! If by chance your Bill Pay info doesn’t seem quite right, please contact us by clicking “Live Support” in the bottom right corner of this page or by calling 1-855-692-2234 and we’ll help you out.
Can I keep using AcadiaGO?
The current version of AcadiaGO will be disabled after launch day and you will need to download the latest version. Please read this article with step-by-step directions on how to update your app.
Is biometric sign in, such as Face ID or fingerprint, supported by the mobile app?
Yes, you will be able to enable biometrics for sign in purposes if you wish.
Can I use my mobile device for Digital Banking without downloading the app?
Yes, you can access Digital Banking using any of the supported browsers (within the two latest versions): Google Chrome, Microsoft Edge, Firefox or Safari.
What if I don’t know my login information?
You may click on either “Forgot username” or “Forgot Password” and follow the steps, anytime of the day or night. You may also click “Live Support” in the lower right corner of this page or call 1-855-692-2234 and we’ll be happy to assist you in obtaining that information.
Can I unlock my own account after getting locked out due to multiple failed login attempts?
Yes, you have the ability to unlock yourself after hours, without the help of an Acadia FCU staff member. Our Digital Banking is meant to be self-service, for those who prefer a hands-on approach! Clicking either “forgot username” or “forgot password” will offer guided steps and two-factor authentication to allow for a member-controlled unlock, even after you’ve failed all five attempts to log in.
Please keep in mind that the information needed to authenticate your account needs to match exactly what Acadia FCU has on file for you. For example, using a different email address, zip code VS zip code +4, or a typo on file with your email address could cause your account authentication to fail. Please confirm your account information with us if you have any issues unlocking your account.
I had eAlerts set up in Online Banking. Will those still be working after the transition?
Unfortunately, your eAlerts will not carry over. You will need to set them up again, which you can do by going to “settings” then “notifications.”
Will eStatements be available in Digital Banking?
If you are currently enrolled to receive eStatements, you will find them in the eDocuments widget. If you are not currently enrolled to receive eStatements, simply sign up through the eDocuments widget, located within the “More” widget on the left sidebar
Can I transfer funds to and from an external account (ACH) that I have at another financial institution?
You can, but you’ll need to have that feature enabled on your account. To get the ball rolling, simply click “Transfers” and then “Add External Account (ACH)” and follow the steps to complete setup. When you attempt your first external transfer, you will receive an error message stating you have exceeded the $0.00 limit. At that point, you will need to reach out to our Support Center by clicking the Live Support* bubble in the lower right of your screen or calling 1-855-692-2234. We will then send a DocuSign form your way to determine your external transfer eligibility. This is a security measure that is in place to protect our members and you will only need to take this extra step the first time.
Business accounts are treated differently as we can tailor ACH accounts individually.
*Live Support is open during regular business hours. If we are closed, you may leave a message right there and an agent will contact you during the next business day.
Where can I find Acadia FCU’s routing number?
The routing number is located at the bottom of the page from your desktop computer or if you’re using a browser from your mobile device. AcadiaGO mobile app users will find the routing number within the “more” widget. Acadia FCU’s routing number is 211287748.
Where can I find my loan payment amount?
Select your loan and click “Pay” for loan payment details.
How do I set up automatic transfers?
Click on the “Transfers” widget, select the account the transfer will come from, and the account it will go to, then type the amount of the transfer. Enter the rest of the relevant information such as the beginning date frequency and end date. Confirm the transfer and you’ll receive confirmation that it was successful.
What is the Credit Score / Savvy Money feature included with Acadia’s Digital Banking Experience?
Acadia FCU members can opt-in to “Credit Score,” a comprehensive credit score program, powered by Savvy Money, offered for FREE! You can now closely monitor credit activity using without negatively affecting your score and stay on top of your credit. You’ll learn about what’s impacting your credit score and how you can improve it. Furthermore, “Credit Score” will alert you of any major changes or suspicious activity on your credit report. Find out everything you need to know about “Credit Score” in this article.
Will I be able to import/upload my transaction history to Quicken or QuickBooks?
Quickbooks users have a seamless sync between their Acadia FCU transactions and Quickbooks software. It works like a champ!
Same goes for Quicken — Acadia FCU members can enjoy a direct connection between Acadia Digital Banking and Quicken, pulling transactions into the popular personal finance software with no additional steps needed.
Please note, if you were using Quicken prior to our upgrade to Digital Banking in August of 2021, you may still have an old account synced with your Quicken and need to update to choose the newer one. Within the Quicken software, you will see two instances of Acadia listed in the list of financial institutions. You will need to select AcadiaFCU MAINE in order to properly sync transactions. Remove the old account and then add the newer AcadiaFCU Maine in its place.
If you are having issues with this process, please check here for help or contact us using the Live Support bubble at the bottom right corner of your screen during business hours. One of our friendly Support Specialists can help you through video, audio, phone, or text chat.
Can I rearrange the widgets so my favorites are always visible?
You certainly can! Widgets are customizable from “Widget Options” on your desktop computer or under “Navigation” if using the AcadiaGO mobile app.
What does it mean to “hide” an account?
When you select “hide an account,” it is hidden from your dashboard and the accounts widget. The only way you will be able to view it is when you click on “Settings” and then “Accounts”. Accounts that are hidden can be changed at any time.
Can I send sensitive information using the Message Center within Acadia’s Digital Banking?
Yes, you certainly can. This secure channel makes it one of the best ways to send any questions or documents that include sensitive, personal information. Read this article to learn how it works!
Can I rename an account?
All account nicknames and colors are customizable with this upgrade by going to “settings” and then “accounts.” Changing the account name and color code makes it super-easy to quickly identify accounts, especially for anyone who has multiple primary or joint accounts.
On a desktop PC or if you’re using a browser on a mobile device, simply select the account name you want to change, then click the pencil to the right of the name. Change the name and/or color, then select “Save.”
From the AcadiaGO mobile app, click “more” in the lower right corner, then select “others” from bottom of the menu, then choose “settings.” Click “accounts,” then select the account you want to change, and click the pencil to the right of the name to make the changes. Don’t forget to click “save” in the upper right corner.
Can I link external financial accounts to be viewed within my Acadia FCU Digital Banking account?
You sure can! It’s never been easier to keep track of all your accounts with financial institutions, even if all you have with them is a credit card! When you link your accounts, you will have a safe, secure, and efficient way to view your personal finances. You can link investments, bank or credit union accounts, credit cards, and bills. Read more about this great feature right here.
Can I deposit a check remotely using my smartphone or mobile device?
You sure can! Remote Check Deposit is one of the many great features we offer in our Digital Mobile Banking. Read more about this great feature right here. Please note, you must use our AcadiaGO mobile app to perform remote check deposits. This feature is not available when you access the web version of our Digital Banking platform.
Does Acadia offer live support online?
Yes we do! Please click on the Live Support bubble at the bottom right corner of your screen during business hours. One of our friendly Support Specialists are ready to assist you through video, audio, phone, or text chat.
How do I sign up for Digital Banking?
You can sign up right here, or you may contact one of our friendly Member Service Representatives during regular business hours by stopping by one of our branches or by calling (855) MY-ACADIA or (855)-692-2234. You can also click Live Support in the lower right corner of this page and someone can help you in real-time.