Digital Banking — encompassing both Online and Mobile access — makes your life easier. You don't need to come into a branch for most of your banking needs. You can do almost anything safely and securely with your computer or mobile device!
If you’re unfamiliar with digital banking, we’re happy to help you get started. To learn more about the features and access to how-to’s, visit our full Digital Banking page.
You can visit our website and log in to your Digital Banking portal using a browser from your computer or mobile device or by using our wonderful mobile app, AcadiaGO. The app is available for Apple, Android, and Kindle. AcadiaGO supports biometric login and you can even deposit checks to your account!
Our friendly Acadia staff can guide you through the features and show you how to check your balance, pay your bills, and just about anything else.
To sign up for Digital Banking, just call (855)-692-2234 or click the “Live Support” bubble in the lower corner of this website. You may also sign up yourself, right here.
Yes, we sure can! From within your Acadia FCU Digital Banking portal, you can activate “Credit Score,” a free service for our members. Powered by SavvyMoney, Credit Score will help you stay on top of your credit. It monitors your credit report daily and informs you by email if there are any big changes detected. Learn more by visiting the Credit Score product page on this site. You can also check out this video on your YouTube channel to learn more!
Acadia’s card control product, Card Valet, was sunsetted in the first half of 2023 in favor of a new product — Acadia Smart Card. The new version works like Card Valet did, but with integration into the AcadiaGO mobile banking app, which makes for a better user experience. You can activate Acadia Smart Card by logging into AcadiaGO and:
Learn more about Acadia Smart Card here. Feel free to contact us if you need assistance!
Yes – if you enroll for texted fraud alerts, you will receive a text from our offsite fraud center to approve or deny a suspicious charge. Sometimes, these transactions are actually legitimate and your debit card gets blocked when it doesn’t really need to be. Learn more about this service here.
The updated, simplified interface of AcadiaGO will make our Digital Banking Experience easier navigate. No matter what mobile device you are using — whether Android or iOS — it will be the same, seamless experience.
Do I need to re-download the app to receive the new update?
Not if your device is set to automatically update. If auto-updates are not enabled on your device, you will need to manually update the app.
How can I update to the latest app?
Once the new app is released (May XX, 2022), you may follow these steps:
For any Android device:
1) Open the Google Play Store
2) Tap the three horizontal lines in the upper-left corner of the screen
3) Tap “Settings”
4) Tap “auto-update apps”
5) A pop-up window will ask you to select the your auto-update preference, then select done.
If you do not want to have automatic updates, but need to manually update the application, you would need to:
1) Open the Google Play Store on the Android device
2) Tap the three horizontal lines in the upper-left corner of the screen
3) Tap “My Apps & Games”
4) You can update all their apps or tap our application to start the update
For any iOS device:
1) Open the “Settings” app on your iOS device
2) Tap on “App Store”
3) Toggle on “App Updates” to turn on automatic app updates
If you do not want to have automatic updates, but need to manually update the application, you would need to:
1) Open the “App Store” on the iOS device
2) Tap your user profile icon in the upper right corner
3) Scroll down to “Available Updates”
4) Tap “Update” next to our application to update only our app or tap “Update All” to update all of your applications
We’re sorry if the chat bubble gets in your way sometimes, but you can actually move it. Just tap and drag to a new location on your screen. You can’t shut it off, but moving it to a new spot should help.
We highly recommend you keep your account information up-to-date. You may do this in a variety of ways. Call us at 1-855-692-22345; use our Secure Message Center within digital banking; click Live Support in the bottom right corner of this page; OR, or you may do it yourself. In order to make these account changes yourself, visit this page with step-by-step instructions. It’s quite easy!
Whether you are registering for Digital Banking for the very first time as a new account holder or re-registering as an existing member who hasn’t updated your Online Banking to our Digital Banking yet, you’ll see that it’s super-easy! Just take the time to read each screen and follow the steps. You may also take the guided step-by-step registration tour right here, just to see what it’s all about before you begin. If you have trouble, please contact us by clicking the Live Support bubble in the lower right corner of this screen or by calling 1-855-692-2234. We’re happy to help in any way we can!
Online Banking is any form of personal banking which you conduct using the Internet – many of you do this already. While Online Banking only deals with the essential transactions – the nuts and bolts, Digital Banking goes much deeper – more “big picture” and requires a comprehensive re-engineering of Acadia’s internal systems. Online Banking is essentially one facet of Digital Banking, since Digital Banking expands beyond the nuts and bolts and simple actions of Online Banking by offering increased mobility and feature-laden transactions.
In a nutshell, it’s what you’re already doing, but WAY better!
On August 17, we upgraded our current Online Banking to a new Digital Banking Experience. Our current Online Banking and AcadiaGO mobile banking will roll into the same, seamless Digital Banking Experience — with all the features you would expect to have in both!
Acadia FCU is committed to providing technology to help our members better manage their finances. This upgrade in service will modernize our digital infrastructure, offering the ultimate in speed, security, and evolving functionality – providing an improved experience compared to what we offer today.
Switching between devices will deliver a seamless experience and provide you with a robust interface that is faster, simpler, and easier to use. We are excited for you to experience all of this, along with upgraded security, integrated budgets, goals and trends, credit score monitoring, advanced search, alerts, and much more.
We will have new features such as:
It is our pleasure to present our members with a seamless experience, making your Digital Banking experience with Acadia FCU the best that it can be!
Whether I'm at home or on an adventure, Acadia really strives to keep me connected to all my accounts. It's a great feeling to be part of the team that helps to bring this technology to our members! Charles 'Chaz' Pelletier, Information Systems Manager & Tech Geek
