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If you’re unfamiliar with digital banking, we’re happy to help you get started. To learn more about the features and access to how-to’s, visit our full Digital Banking page.

You can visit our website and log in to your Digital Banking portal using a browser from your computer or mobile device or by using our wonderful mobile app, AcadiaGO. The app is available for Apple, Android, and Kindle. AcadiaGO supports biometric login and you can even deposit checks to your account!

Our friendly Acadia staff can guide you through the features and show you how to check your balance, pay your bills, and just about anything else.

To sign up for Digital Banking, just call (855)-692-2234 or click the “Live Support” bubble in the lower corner of this website. You may also sign up yourself, right here.

Frequently Asked Questions

  • How can I update my account contact information on file?

    We highly recommend you keep your account information up-to-date. You may do this in a variety of ways. Call us at 1-855-692-22345; use our Secure Message Center within digital banking; click Live Support in the bottom right corner of this page; OR, or you may do it yourself. In order to make these account changes yourself, visit this page with step-by-step instructions. It’s quite easy!

  • How do I sign up for Digital Banking with Acadia FCU?

    It’s super-easy! Just take the time to read each screen as you make your way through – follow the steps. You may also take the guided step-by-step registration tour right here, just to see what it’s all about before you begin. If you have trouble, please contact us by clicking the Live Support bubble in the lower right corner of this screen or by calling 1-855-692-2234. We’re happy to help in any way we can!

  • If I am the joint owner on an account, do I need my own username and password to access Digital Banking?

    If you are a joint owner on an account, you can log in with your own username and password, separate from the primary account owner’s log in credentials. Register using your own SSN and email and you will have access to all accounts your Social Security Number (SSN) or Employer Identification Number (EIN) are associated with. If you don’t see an account that you’re on and would like to, don’t hesitate to contact us.

  • Can I unlock my own account after getting locked out due to multiple failed login attempts?

    Yes, you have the ability to unlock yourself after hours, without the help of an Acadia FCU staff member. Our Digital Banking is meant to be self-service, for those who prefer a hands-on approach! Clicking either “forgot username” or “forgot password” will offer guided steps and two-factor authentication to allow for a member-controlled unlock, even after you’ve failed all five attempts to log in.

    Please keep in mind that the information needed to authenticate your account needs to match exactly what Acadia FCU has on file for you. For example, using a different email address, zip code VS zip code +4, or a typo on file with your email address could cause your account authentication to fail. Please confirm your account information with us if you have any issues unlocking your account.

  • What is the Credit Score / Savvy Money feature included with Acadia’s Digital Banking Experience?

    Acadia FCU members can opt-in to “Credit Score,” a comprehensive credit score program, powered by Savvy Money, offered for FREE! You can now closely monitor credit activity using without negatively affecting your score and stay on top of your credit. You’ll learn about what’s impacting your credit score and how you can improve it. Furthermore, “Credit Score” will alert you of any major changes or suspicious activity on your credit report. Find out everything you need to know about “Credit Score” in this article.

  • Can Acadia text me if there is suspicious activity on my account?

    Yes – if you enroll for texted fraud alerts, you will receive a text from our offsite fraud center to approve or deny a suspicious charge. Sometimes, these transactions are actually legitimate and your debit card gets blocked when it doesn’t really need to be. Learn more about this service here.

  • How do I update my AcadiaGO app when a new version is released?

    If your device is set to automatically update, it should happen seamlessly. If auto-updates are not enabled on your device, you will need to manually update the app.

    How can I update to the latest app?
    Once a new version is released, you may follow these steps:

    For any Android device:
    1) Open the Google Play Store
    2) Tap the three horizontal lines in the upper-left corner of the screen
    3) Tap “Settings”
    4) Tap “auto-update apps”
    5) A pop-up window will ask you to select the your auto-update preference, then select done.

    If you do not want to have automatic updates, but need to manually update the application, you would need to:
    1) Open the Google Play Store on the Android device
    2) Tap the three horizontal lines in the upper-left corner of the screen
    3) Tap “My Apps & Games”
    4) You can update all their apps or tap our application to start the update

    For any iOS device:
    1) Open the “Settings” app on your iOS device
    2) Tap on “App Store”
    3) Toggle on “App Updates” to turn on automatic app updates

    If you do not want to have automatic updates, but need to manually update the application, you would need to:
    1) Open the “App Store” on the iOS device
    2) Tap your user profile icon in the upper right corner
    3) Scroll down to “Available Updates”
    4) Tap “Update” next to our application to update only our app or tap “Update All” to update all of your applications

  • The Live Support or chat bubble / icon is in my way when I try to navigate my Digital Banking.

    We’re sorry if the chat bubble gets in your way sometimes, but you can actually move it. Just tap and drag to a new location on your screen. You can’t shut it off, but moving it to a new spot should help.

  • What’s the difference between Digital Banking and online banking?

    Online banking is any form of personal banking which you conduct using the Internet – many of you do this already. While online banking only deals with the essential transactions – the nuts and bolts, Digital Banking goes much deeper – more “big picture” and requires a comprehensive re-engineering of Acadia’s internal systems. Online banking is essentially one facet of Digital Banking, since Digital Banking expands beyond the nuts and bolts and simple actions of online banking by offering increased mobility and feature-laden transactions.

    In a nutshell, it’s what you’re already doing, but WAY better!

  • Why did you update to a different digital banking platform?

    Acadia FCU is committed to providing technology to help our members better manage their finances. This upgrade modernized our digital infrastructure, offering the ultimate in speed, security, and evolving functionality – providing an improved experience compared to what we offered in the earlier days of digital banking.

    Our upgrade in late 2021 brought users:

    • Seamless design across desktop, mobile and tablets
    • Responsive design, display responds to all device sizes
    • Users will have the ability to unlock their own accounts
    • Quick access to view credit card transactions
    • Users will have unique login credentials, allowing them to see accounts associated with their Social Security Number (SSN) or Employer Identification Number (EIN).
    • Perform wire transfers online (currently only in-person)
    • Link external accounts you have at other financial institutions for viewing in one place
    • Enhanced features for business members, including special log in credentials for accountants and tax preparers 
    • Credit score monitoring
    • Evolving functionality to meet the changing needs of our members
    • Much more!

    It is our pleasure to present our members with a seamless experience, making your Digital Banking experience with Acadia FCU the best that it can be!

Need help? Send us a message.

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Whether I'm at home or on an adventure, Acadia really strives to keep me connected to all my accounts. It's a great feeling to be part of the team that helps to bring this technology to our members! Charles 'Chaz' Pelletier, Information Systems Manager & Tech Geek