Frequently Asked Questions
How can I update my account contact information on file?
We highly recommend you keep your account information up-to-date. You may do this in a variety of ways. Call us at 1-855-692-22345; use our Secure Message Center within digital banking; click Live Support in the bottom right corner of this page; OR, or you may do it yourself. In order to make these account changes yourself, visit this page with step-by-step instructions. It’s quite easy!
Is there a limit to how many payments I set up through Acadia’s Bill Pay?
There are no limits to the payments you set up through Bill Pay. You can enroll in Acadia’s Bill Pay here.
Can I set up a one time payment using Acadia’s Bill Pay?
Yes, you can set up a one time payment or recurring payments using Bill Pay. You can enroll in Acadia’s Bill Pay here.
Can I set up recurring payments using Bill Pay?
Yes, you are able to set up recurring payments and one time payments using Acadia’s Bill Pay. You can enroll in Bill Pay here.
Can I track my payment history on Acadia Bill Pay?
Payment history can be easily tracked using Acadia Bill Pay. You can enroll in Acadia Bill Pay here.
Does Acadia offer bill pay?
Yes! Acadia offers bill pay. You can get more information on how to enroll in Acadia’s bill pay service here.
Where can I find Acadia’s disclosures or new account forms and applications?
You can find all of Acadia’s important disclosures and various account applications right here.
Who can I pay with Bill Pay?
You can pay virtually any business or individual with a mailing address within the United States and Puerto Rico. This includes paying utilities, cable bills or credit cards, or individuals such as a landlord, babysitter, or relative. You can also make charitable donations and gift payments.
Does it cost anything to use Bill Pay?
Bill Pay is free for all members!
Is Bill Pay secure?
Yes, as long as you keep your Acadia FCU username and password private. We are committed to protecting your privacy. In addition to encryption, and SSL (secure socket layer) technology, we also employ automatic sign out. If your session is inactive for 10 minutes, Bill Pay will prompt you to authenticate yourself during select transactions.
Need help? Send us a message.
If you're not a member, you SHOULD be! Diane S., member since 1992