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BANGOR, Maine (Dec. 21, 2023) – Acadia Federal Credit Union is pleased to announce that collections officer, Kate Vaillancourt, has successfully finished the required coursework and exam to become a Certified Credit Union Financial Counselor (CCUFC).

Acadia FCU collections officer, Kate Vaillancourt

CCUFC designation is earned through the Credit Union National Association (CUNA) Financial Counseling Certification Program (FiCEP) eSchool and demonstrates proficiency in critical financial counseling skills and concepts. The program is designed for credit union staff who work in financial counseling, collections, and loan departments, to help improve the financial well-being of credit union members.

The demand for expert assistance is significant, particularly as many individuals confront uncertain economic futures. Vaillancourt’s expertise will be used to assist Acadia FCU members facing financial challenges and guide them toward greater financial stability. This may ultimately help reduce delinquencies and increase adoption of credit union products and services, while showcasing the distinctive advantages of credit union membership.

“Kate’s recent certification is more than just an individual achievement; it embodies our mission of creating exceptional experiences that enrich the lives of our members,” said Acadia FCU Executive Vice President, Joey Cannan. “With each stride we make in professional development, we draw closer to providing unparalleled resources and support to our community, always aiming to elevate the standards of excellence.”

To earn the CCUFC designation, Vaillancourt completed a combination of educational objectives and passed the required exam. She will keep her financial counseling knowledge current by recertifying every three years.

Acadia FCU is committed to offering continuous educational opportunities, empowering our team to excel in their respective roles and provide meaningful guidance to our members.


    • Posted by: Alison Smart

      Thank you for your wonderful comment! We’ll be sure that Kate sees it. Have a great day!
      – Alison Smart, Marketing Manager

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