Acadia FCU Credit Card Holders: Important Changes Coming 10/14/25

What’s Changing

• New Card Design & Enhanced Security
  Your updated Acadia FCU credit card will feature a fresh look and upgraded security features.
• Credit Card Number Update
  Your credit card number will change. The terms of your credit card agreement will not change.
• New Statement Look
  Beginning late October, your credit card statement will have a new design.

Benefits of the Upgrade

• Easier access to transaction history.
• Real-time payments. No more waiting for your payment to be reflected in card balance!
• Electronic statements, all in one place!

eStatements & Digital Banking

• If you already receive eStatements, your credit card statement will appear within Digital Banking, alongside your other account statements.
• If you’re not yet enrolled in eStatements, we encourage you to opt-in now for seamless access.
• After the upgrade, your full credit card history will be viewable in Digital Banking, with no need to navigate to an external site.
• eZCard.info will be phased out — all online credit card access will move to Acadia FCU’s Digital Banking.

Transaction Processing

• Credit card transactions will continue without interruption during the upgrade.
• Transactions made between October 10 and October 14 may take a little longer than usual to appear in your activity.

Important Dates & Payment Information

• Credit card payments will be temporarily unavailable starting at 5 p.m. on 10/08/25, and are expected to return on 10/14/25.
• After October 14:
  • Payments can once again be made via Digital Banking, and they will process immediately.
  • Mail-in payments should continue to be sent to:
    Acadia Federal Credit Union
    9 East Main St.
    Fort Kent, ME 04743
  • If you use Bill Pay to make Acadia credit card payments, you’ll need to update your account number.
  • You can also set up one-time or recurring payments directly in Digital Banking.
  • Automatic payments currently set up through Acadia FCU will continue without action required.
  • If you have automatic payments set up through another financial institution, you will need to re-establish them with that provider or through Acadia’s Digital Banking.

Credit Card Access Interruption

• Credit card access in Digital Banking will be unavailable from 6 p.m. on 10/10/25 until 2 a.m. on 10/14/25.
• All other Digital Banking services will remain available during this time.

Need Help?

Our team is here to ensure your transition is seamless.

• Call us at 1.855.MY.ACADIA (1.855.692.2234)
• Click the Live Support bubble at the bottom of this page during regular business hours.
• Visit us at any branch.

This upgrade reflects our ongoing commitment to providing members with safe, modern, and convenient tools for managing your finances!