Acadia FCU Credit Card Holders: Important Changes Coming 10/14/25

What’s Changing

• New Card Design & Enhanced Security
  Your updated Acadia FCU credit card will feature a fresh look and upgraded security features.
• Credit Card Number Update
  Your credit card number will change. The terms of your credit card agreement will not change.
• New Statement Look
  Beginning late October, your credit card statement will have a new design.

Benefits of the Upgrade

• Easier access to transaction history.
• Real-time payments. No more waiting for your payment to be reflected in card balance!
• Electronic statements, all in one place!

eStatements & Digital Banking

• If you already receive eStatements, your credit card statement will appear within Digital Banking, alongside your other account statements.
• If you’re not yet enrolled in eStatements, we encourage you to opt-in now for seamless access.
• After the upgrade, your full credit card history will be viewable in Digital Banking, with no need to navigate to an external site.
• eZCard.info will be phased out — all online credit card access will move to Acadia FCU’s Digital Banking.

Transaction Processing

• Credit card transactions with your old Acadia FCU credit card will continue without interruption during the upgrade.
• Transactions made between October 10 and October 14 may take a little longer than usual to appear in your activity.

Important Dates & Payment Information

• Credit card payments will be temporarily unavailable starting at 5 p.m. on 10/08/25, and are expected to return on 10/14/25.
• After October 14:
  • Payments can once again be made via Digital Banking, and they will process immediately.
  • Mail-in payments should continue to be sent to:
    Acadia Federal Credit Union
    9 East Main St.
    Fort Kent, ME 04743
  • If you use Bill Pay to make Acadia credit card payments, you’ll need to update your account number.
  • You can also set up one-time or recurring payments directly in Digital Banking.
  • Automatic payments currently set up through Acadia FCU will continue without action required.
  • If you have automatic payments set up through another financial institution, you will need to re-establish them with that provider or through Acadia’s Digital Banking.

Credit Card Access Interruption

• Digital Banking services will be unavailable from roughly 6 p.m through 10 p.m. on 10/10/25.
• Credit card access in Digital Banking will be unavailable from 6 p.m. on 10/10/25 until 2 a.m. on 10/14/25.
• All other Digital Banking services will remain available except during the Friday night window mentioned above.
• Your old Acadia credit card will stop working on the evening of 10/13, whether or not you activate the new card.

Digital Banking Interruption

• Digital Banking services will be unavailable from roughly 6 p.m through 10 p.m. on 10/10/25.
• After 10 p.m. on 10/10/25, Acadia FCU credit card holders will see their credit cards listed within Digital Banking.

Credit Card BIN Change Info & FAQs

1. Why the change?
   To better serve our members, Acadia FCU is moving our credit card portfolio in-house, just as we do with our debit cards. This means your credit cards will no longer be managed by an outside vendor. By bringing this program under our roof, we’ll be able to provide you with improved service, security, and support.
2. Why was it necessary to issue all new credit cards?
   Because Acadia is now fully managing the credit card program, every card had to be reissued with a new BIN and number. The BIN (Bank Identification Number — the first few digits of your card) changed as part of this update. This does not mean your card is from a different institution. Your credit card is still issued by Acadia Federal Credit Union; it’s simply now recognized as part of our in-house portfolio rather than being managed by an outside vendor.
3. Have the new credit cards been mailed out?
   Yes. New cards have already been mailed to members. As you receive your new card, it’s okay to activate it right away, but please note that it will not work until October 14, 2025.
4. What should I know about the new cards being mailed?
   Our mass reissue credit cards are now being received by members. They have a brand-new card number, a new BIN (the first 8 digits identifying Acadia FCU as the financial institution), and a new look with the card number printed on the back. These cards can be activated at any time, but will not be available for use until October 14, 2025.
5. What happens if I don’t activate my new card?
   If you don’t activate your new card, your current card will stop working the evening of October 13. The new cards will begin working in the early hours of October 14. To avoid any interruptions, we strongly recommend activating your new card as soon as you receive it.
6. Why can’t I add my Acadia credit card to my smartphone’s Digital Wallet?
   Digital Wallet access will NOT be ready by the October 14 launch, but will come at some point down the road (no ETA quite yet). We’re working on it!

We’re here to help.

Our team is here to ensure your transition is seamless.

• Call us at 1.855.MY.ACADIA (1.855.692.2234)
• Click the Live Support bubble at the bottom of this page during regular business hours.
• Visit us at any branch.

This upgrade reflects our ongoing commitment to providing members with safe, modern, and convenient tools for managing your finances!