If you’re unfamiliar with digital banking, we’re happy to help you get started. To learn more about the features and access to how-to’s, visit our full Digital Banking page.
Our friendly Acadia staff can guide you through the features and show you how to check your balance and pay your bills. To sign up for Digital Banking, just contact us at (855) MY-ACADIA, or (855)-692-2234. You may also sign up yourself, right here.
Frequently Asked Questions
The Live Support or chat bubble / icon is in my way when I try to navigate my Digital Banking.
We’re sorry if the chat bubble gets in your way sometimes, but you can actually move it. Just tap and drag to a new location on your screen. You can’t shut it off, but moving it to a new spot should help.
How can I update my account contact information on file?
We highly recommend you keep your account information up-to-date. You may do this in a variety of ways. Call us at 1-855-692-22345; use our Secure Message Center within digital banking; click Live Support in the bottom right corner of this page; OR, or you may do it yourself. In order to make these account changes yourself, visit this page with step-by-step instructions. It’s quite easy!
How do I sign up for Digital Banking with Acadia FCU?
Whether you are registering for Digital Banking for the very first time as a new account holder or re-registering as an existing member who hasn’t updated your Online Banking to our Digital Banking yet, you’ll see that it’s super-easy! Just take the time to read each screen and follow the steps. You may also take the guided step-by-step registration tour right here, just to see what it’s all about before you begin. If you have trouble, please contact us by clicking the Live Support bubble in the lower right corner of this screen or by calling 1-855-692-2234. We’re happy to help in any way we can!
What’s the difference between Digital Banking and the Online banking I do already?
Online Banking is any form of personal banking which you conduct using the Internet – many of you do this already. While Online Banking only deals with the essential transactions – the nuts and bolts, Digital Banking goes much deeper – more “big picture” and requires a comprehensive re-engineering of Acadia’s internal systems. Online Banking is essentially one facet of Digital Banking, since Digital Banking expands beyond the nuts and bolts and simple actions of Online Banking by offering increased mobility and feature-laden transactions.
In a nutshell, it’s what you’re already doing, but WAY better!
When is the transition going to take place?
On August 17, we upgraded our current Online Banking to a new Digital Banking Experience. Our current Online Banking and AcadiaGO mobile banking will roll into the same, seamless Digital Banking Experience — with all the features you would expect to have in both!
Why the change to a new Digital Banking platform?
Acadia FCU is committed to providing technology to help our members better manage their finances. This upgrade in service will modernize our digital infrastructure, offering the ultimate in speed, security, and evolving functionality – providing an improved experience compared to what we offer today.
Switching between devices will deliver a seamless experience and provide you with a robust interface that is faster, simpler, and easier to use. We are excited for you to experience all of this, along with upgraded security, integrated budgets, goals and trends, credit score monitoring, advanced search, alerts, and much more.
We will have new features such as:
- Seamless design across desktop, mobile and tablets
- Responsive design, display responds to all device sizes
- Users will have the ability to unlock their own accounts
- Quick access to view credit card transactions
- Users will have unique login credentials, allowing them to see accounts associated with their Social Security Number (SSN) or Employer Identification Number (EIN).
- Perform wire transfers online (currently only in-person)
- Link external accounts you have at other financial institutions for viewing in one place
- Enhanced features for business members, including special log in credentials for accountants and tax preparers
- Credit score monitoring
- Evolving functionality to meet the changing needs of our members
- Much more!
It is our pleasure to present our members with a seamless experience, making your Digital Banking experience with Acadia FCU the best that it can be!
What information do I need to have on-hand to register?
You will need to know your username, email address, and zip code. This information must be the same as what we have on file, so please be sure your most current information is in your account. Please call 1-855-692-2234 or click the Live Support bubble in the lower right corner of our website to verify your information or if you do not know your current username.
Your new Digital Banking Experience boasts responsive design. What does that mean?
Responsive design means that our Digital Banking interface was created so that the viewing area adjusts smoothly to various screen sizes. The viewing area and content will scale to match the device it’s being displayed on, preventing content from being larger than the screen width. This design approach means you will automatically have the best and most consistent viewing experience across different devices.
What do you mean when you refer to Acadia FCU’s new Digital Banking platform as a “seamless experience?”
Before the upgrade, Acadia’s Online Banking looked different on various devices; all the important information was the same, but the way that information was displayed looked different, depending on how you accessed it. Desktop users who logged in from a browser got a different viewing experience than mobile users using the AcadiaGO mobile app. The viewing experience was different, again, for mobile users who accessed their Online Banking via a browser. A “seamless experience” means that our Digital Banking interface will be displayed in the same manner across all platforms, no matter which way you choose to access that information.
What’s the big deal about the Digital Banking platform having “evolving functionality?”
While the primary functions of banks and credit unions may not have changed much over the past 200 years, the methods of performing these services have transformed dramatically. Our new Digital Banking platform has been designed to meet the needs of the savviest user. Like most things, however, needs change and we often find ourselves wishing we could easily enhance the functionality of our digital services, without having to “reinvent the wheel.” This platform was designed so that we can enhance and improve the functionality of Digital Banking — maintaining a modern infrastructure that will evolve as we strive to keep up with Digital Banking trends and the needs of our members.
Need help? Send us a message.
Whether it's at home with digital banking or on an adventure with mobile banking, Acadia really strives to keep me connected to all my accounts. It's a great feeling to be part of the team that helps to bring this technology to our members! Charles 'Chaz' Pelletier, Information Systems Manager & Tech Geek